As part of our ongoing commitment to providing quality assured treatment we have produced a survey for YOU the client to have your say. We will be open and transparent in the publication of these survey's.
Purpose:
Although the Client Survey is conducted and published on an annual basis we believe there is much benefit to be had from asking our clients for their opinions on a more routine basis and have recently introduced a Client Feedback Sheet. It is anticipated that more regular feedback will ensure that we are listening to the needs of our clients and acting on them in a timely manner. A proportion of this sheet relates to internal procedures and adds further checks and balances to our quality assurance systems, thus ensuring the delivery of quality assured treatment and care to our clients. The final question gives client’s the opportunity to comment on any improvements they think they would like to see introduced to our service and also gives the chance to comment about the level of service they have received whilst attending the clinic. The observations recorded by our clients on these sheets are collated into a monthly report which also includes comments from the management team to the staff.
We would like to share these comments with you.
Altrincham April 09
Altrincham May 09 |
